Network Operations Centre Leader

Since its inception in 1999, Hostworks has demonstrated market leadership in the successful management of critical online and digital media environments for Australia's leading companies. Providing innovative services and solutions to clients including major Australian broadcasters and corporate media organisations, Hostworks delivers online services to four of the top ten Australian websites: ninemsn, Ticketek, Seek and Carsales. With presence in Sydney and Adelaide, Hostworks recruits highly skilled and dedicated professionals who are driven to succeed. An exceptional opportunity exists for an experienced and talented Leader to join our dedicated and customer-centric Network Operations Centre (NOC) in Adelaide.

Reporting to the NOC Manager, this is fundamentally a leadership and process improvement role. As an experienced and successful leader, you will manage and develop a team of NOC Analysts, whilst getting hands-on in analysing and implementing end-to-end fault management processes, which are committed to exceeding SLAs and team KPIs. Additionally, you will have input into business continuity and disaster recovery planning; implement security controls; be an escalation point for incident management; and adamantly drive performance and ongoing development of your team by mentoring and coaching them on both technical and soft skills daily.

A born people person, you develop lasting relationships with both internal and external stakeholders and manage multi-level relationships with ease.  Your breadth and strength of technical skills, as well as your sound experience in incident management and developing and implementing quality processes aligned to best practice, will see you drive this core business function to new heights. This, coupled with your forward thinking and motivational spirit, will ensure you lead a high-performing and customer-centric team.  IT related tertiary qualification/s and ITIL certification/s are required, as well as experience leading a medium-sized team in a 24 x 7 NOC environment.

If you are an accomplished, dynamic leader who constantly strives for results and thrives on the fast-paced corporate lifestyle, then this is the next career move for you. Don't miss this rare opportunity to be an integral part of an exciting growth phase for Hostworks where you are not viewed just as a number, but rather an asset to our business!

Hostworks would like to take this opportunity to thank all candidates for their interest as only candidates being considered for interview will be contacted directly.